Legal

Terms of Service

Effective date: July 1, 2026

These Terms of Service (the “Terms”) are a binding agreement between you (“you,” “your,” or the “Member”) and Close Cadence LLC, a California limited liability company (“Close Cadence,” “CloseCadence,” “we,” “us,” or “our”), governing your access to and use of the Close Cadence website at closecadence.ai, the Command Center application, and the related software, features, and services we provide (collectively, the “Service”).

Please read these Terms carefully. They include important provisions that limit our liability, allocate responsibility for the content you publish, require you to resolve disputes through binding individual arbitration, and waive your right to participate in a class action. By creating an account, downloading the Command Center, subscribing to a plan, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service. Where you have signed a separate written order form or service agreement with us, that document controls to the extent it conflicts with these Terms.

1. Acceptance & eligibility

To use the Service you must be at least eighteen (18) years old and either (a) a licensed real-estate professional in good standing, or (b) an employee, assistant, or contractor authorized to act on behalf of such a professional or their brokerage. By using the Service you represent and warrant that you meet these requirements, that the information you provide is accurate, and that you have the authority to bind any brokerage, team, or organization on whose behalf you act. If you use the Service on behalf of an organization, “you” includes that organization, and you represent that you are authorized to accept these Terms for it.

Your use of the Service is also subject to our Privacy Policy, which is incorporated into these Terms by reference.

2. Definitions

In addition to terms defined elsewhere in this document:

• “Service” means the Close Cadence platform, software, Command Center, websites, APIs, connectors, and all associated features and functionality we make available.
• “Command Center” means the Close Cadence desktop and/or web application that serves as the entry point to and control surface for the Service, including the free version available for download.
• “Connector” means the software components that allow the Service to coordinate with your own artificial-intelligence subscription (such as Anthropic’s Claude), your authorized data feeds, and third-party tools in order to perform tasks at your direction.
• “Member Content” means any content, data, branding, photographs, listing information, contact lists, instructions, prompts, and other materials you provide, connect, upload, or input into the Service.
• “Generated Content” means listing copy, social posts, flyers, reels and other media, landing pages, comparative market analyses (CMAs) and market reports, email and SMS drafts, and other outputs produced through the Service’s orchestration of AI and third-party tools.
• “Agent’s MLS Data” means the multiple-listing-service data, listing feeds, and related real-estate data that you connect to and authorize for use within the Service from a multiple listing service (“MLS”) or data provider that licenses such data to you.
• “Tools” means the third-party services, models, and providers the Service orchestrates on your behalf, including AI providers, market-data providers, media-generation providers, hosting, and payment processors.

3. The Service & the connector model

Close Cadence is software that helps real-estate professionals produce “done-for-you” marketing. The Service works by orchestration: it coordinates (a) your own AI subscription, which you connect through the Connector and which generally runs on your own account and at your own cost; (b) data you authorize, including your Agent’s MLS Data and market data; and (c) third-party Tools, to carry out marketing tasks you request — such as drafting listing copy, social posts, flyers, reels, landing pages, market reports, and email/SMS follow-up.

“Done-for-you” means that, once configured, the Service runs these Tools on your behalf and at your direction to assemble drafts and outputs for your review. It does not mean that Close Cadence independently verifies, approves, or takes responsibility for the resulting Generated Content. Close Cadence acts as a coordination layer and an instructing party operating under your authority; the underlying generation is performed by the AI and Tools you connect and authorize. You are responsible for configuring the Service appropriately and for the instructions and inputs you provide.

4. Accounts, the free Command Center & security

The free Command Center download is the typical entry point to the Service. Downloading or installing the Command Center does not by itself entitle you to paid features, which require an active subscription. Some features require you to create an account and to connect your own AI subscription, data feeds, and Tools.

We may use passwordless authentication (such as “magic link” email sign-in) or other access methods. You are responsible for maintaining the confidentiality of your account, your sign-in links, your credentials, and any connected accounts, and for all activity that occurs under your account. You agree to (a) provide accurate account information and keep it current; (b) safeguard your access methods; and (c) notify us promptly at [email protected] of any unauthorized use. You must have the right to connect any account, data feed, or credential you link to the Service.

5. Subscriptions & billing

Onboarding fee & trial. Paid membership begins with a one-time onboarding fee of $147, charged at signup, which includes a one-week free trial of the tools. If you cancel before the trial period ends, the $147 onboarding fee is the only amount charged and recurring membership fees do not begin. If you do not cancel, recurring membership billing for your selected plan begins at the end of the trial.

Plans & pricing. After the trial, paid access is offered on a subscription basis. Current plans are Starter ($97/month), Pro ($197/month), and Studio ($397/month), with discounted annual options where offered. Plan names, features, and prices are described at the point of purchase and may change as described below. Applicable taxes may be added.

Founding Access. Separately from the onboarding fee and plans above, we may offer Founding Access — a one-time purchase (currently $147) that includes setup of the Command Center and your own named agent, brand and voice capture, and guided onboarding, all of which are yours to keep. Founding Access is a one-time payment, not a subscription: it does not auto-renew, it does not begin recurring billing, and it is not the trial-converting onboarding fee described above. Founding Access also reserves your founder rate: when subscription plans are made available to founding members, you will be offered a rate lower than the then-standard published rate for the same plan, and that rate will not increase for as long as your subscription remains continuously active. If your founding subscription lapses or is cancelled and you later re-subscribe, then-current pricing applies. The Founding Access payment is non-refundable as described under “Refund policy” below.

Authorization to charge; auto-renewal. Payments are processed by Stripe. By subscribing, you authorize us and our payment processor to charge your designated payment method, on a recurring basis, the then-current fees for your plan plus any applicable taxes, until you cancel. Monthly subscriptions renew monthly and annual subscriptions renew annually, automatically, at the start of each billing period, unless cancelled before the renewal date.

Annual terms. Annual subscriptions are billed in advance for the full term. Annual plans renew automatically for successive annual terms unless you cancel before the renewal date.

Fair use, credits & metering. Certain usage-heavy features — including media generation (images, video, voice), market reports, and high-volume messaging — may be subject to fair-use limits, credits, or metering tied to your plan. We may meter, throttle, or require additional purchases for usage that materially exceeds normal individual use or your plan’s included allowances, and we may suspend or limit usage-heavy features to protect the Service, our providers, or other Members. Because much of the AI generation runs on your own AI subscription via the Connector, you are separately responsible for any costs, rate limits, or usage terms imposed by your AI provider.

Price changes. We may change plan pricing or features. For changes that affect a recurring charge, we will provide reasonable advance notice (for example, by email or in-app) before the change takes effect, and the change will apply to your next renewal. Continued use after the effective date constitutes acceptance; if you do not agree, you may cancel before the change takes effect. This paragraph does not apply to a founder rate locked under “Founding Access” above while that member’s subscription remains continuously active.

Cancellation. You may cancel your subscription at any time through your account or by contacting us. Cancellation stops future renewals; it takes effect at the end of the then-current billing period, and you retain access to paid features until then.

Refund policy. Except where required by applicable law, all fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, downgrades, or features you do not use. This includes amounts already charged for a monthly or annual term at the time of cancellation.

6. AI-generated content — your responsibility

7. Fair Housing & advertising compliance

8. MLS / IDX data

9. Not a brokerage; no professional advice

10. Electronic messaging — TCPA, CAN-SPAM & consent

11. Third-party services

The Service orchestrates and depends on third-party Tools, including artificial-intelligence providers (such as Anthropic / Claude), market-data providers (such as ATTOM), media-generation providers (such as ElevenLabs and image/video generators), hosting providers, and payment processors (such as Stripe). Your use of features that rely on these Tools may be subject to the applicable provider’s terms, and where you connect your own AI subscription or data feed, your relationship with that provider is governed by your agreement with them.

We do not control these providers and do not guarantee their availability, accuracy, performance, pricing, or continued existence. Providers may change, deprecate, suspend, or discontinue their services, impose rate limits, or experience outages, any of which may affect or interrupt the Service. To the fullest extent permitted by law, Close Cadence is not responsible or liable for the acts, omissions, outputs, outages, changes, or terms of any third-party Tool or provider.

12. Intellectual property

Your content. As between you and us, you own your Member Content, including your brand, logos, photographs, listing information, and inputs. Subject to your compliance with these Terms and payment of applicable fees, you own the Generated Content produced for you for your own business use. You grant Close Cadence a limited, worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and use your Member Content and the resulting Generated Content solely as necessary to operate, provide, secure, and improve the Service for you and to coordinate the Tools you authorize.

Our platform. Close Cadence owns and retains all right, title, and interest in and to the Service, including the Command Center, the Connector, our software, models, orchestration logic, designs, documentation, trademarks, and all related intellectual property. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription, subject to these Terms. No rights are granted except as expressly stated.

AI considerations. Given the nature of generative AI, identical or similar outputs may be produced for other users, and we make no representation that Generated Content is unique, original, or non-infringing. You are responsible for clearing rights in any third-party material you input and for confirming that your use of Generated Content does not infringe the rights of others.

Feedback. If you give us feedback, ideas, or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or obligation to you.

13. Acceptable use & prohibited conduct

You agree not to, and not to permit anyone to:

• use the Service for any unlawful, fraudulent, deceptive, discriminatory, harassing, or harmful purpose, or to create or distribute content that violates fair-housing, advertising, messaging, or other applicable law;
• infringe, misappropriate, or violate the intellectual-property, privacy, publicity, or other rights of any person;
• connect, upload, or process data you do not have the right to use, or misuse the data of clients, leads, or third parties;
• scrape, crawl, harvest, or extract data from the Service except as expressly permitted, or circumvent rate limits, fair-use limits, or access controls;
• reverse engineer, decompile, or attempt to derive source code or underlying models, except where such restriction is prohibited by law;
• resell, sublicense, white-label, or provide the Service to third parties as a service bureau, except as expressly authorized in writing;
• interfere with, disrupt, overload, or attempt to gain unauthorized access to the Service, its providers, or any account or system; or
• use the Service to develop a competing product or to violate the terms of any third-party Tool.

We may investigate suspected violations and may suspend or terminate access to protect the Service, our providers, or others.

14. Privacy & data

Our collection and use of personal information is described in our Privacy Policy. Our own product analytics are first-party and cookieless; we do not use third-party advertising trackers, and we honor Global Privacy Control and Do Not Track. You are responsible for the Member Content you provide and for your handling of any personal information of your clients, leads, and other individuals, including obtaining any required consents and providing required notices. Where we process personal information on your behalf in providing the Service, we do so as your processor at your direction and in accordance with our Privacy Policy and any applicable data-processing terms. You must not provide us with data you are not permitted to share, and you are responsible for the lawfulness of the data you connect.

15. Disclaimers of warranties

THE SERVICE, THE COMMAND CENTER, THE CONNECTOR, AND ALL GENERATED CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, CLOSE CADENCE DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, THAT ANY OUTPUT WILL BE ACCURATE, COMPLIANT, OR FIT FOR YOUR PURPOSE, OR THAT THE SERVICE OR ITS PROVIDERS WILL REMAIN AVAILABLE. YOU USE THE SERVICE, AND ANY GENERATED CONTENT, AT YOUR OWN RISK.

16. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CLOSE CADENCE AND ITS MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS, OR OPPORTUNITY, OR FOR LIABILITY ARISING FROM CONTENT YOU PUBLISH OR FROM ANY FAIR-HOUSING, ADVERTISING, MLS/IDX, OR MESSAGING MATTER, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, CLOSE CADENCE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE TOTAL AMOUNT YOU ACTUALLY PAID TO CLOSE CADENCE FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND ARE A FUNDAMENTAL BASIS OF THE BARGAIN BETWEEN US. SOME JURISDICTIONS DO NOT ALLOW CERTAIN OF THESE LIMITATIONS, SO SOME MAY NOT APPLY TO YOU.

17. Indemnification

You agree to defend, indemnify, and hold harmless Close Cadence and its members, officers, employees, contractors, and providers from and against any and all claims, demands, damages, losses, liabilities, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your Member Content and any Generated Content you use, send, publish, or distribute; (b) your compliance or non-compliance with the Fair Housing Act and other fair-housing and anti-discrimination laws, advertising and marketing rules (including NAR/MLS rules), and truth-in-advertising requirements; (c) your MLS/IDX/VOW data rights and compliance; (d) your messaging practices, including the TCPA, CAN-SPAM, and state messaging laws; (e) your violation of these Terms or applicable law; and (f) your use of the Service or the Tools. We may assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with us.

18. Term, suspension & termination

These Terms apply while you use the Service. You may stop using the Service and cancel your subscription at any time as described in Section 5. We may suspend or terminate your access, in whole or in part, with or without notice, for any non-payment, for any actual or suspected violation of these Terms or applicable law, to protect the Service, our providers, or others, or if a third-party Tool you depend on becomes unavailable.

On termination, your license to use the Service ends and we may disable your access. For a limited period after termination (typically thirty (30) days, unless a shorter period is required by a provider or by law), you may request export of your Member Content; after that window we may delete it, subject to legal retention requirements and backups made in the ordinary course. Provisions that by their nature should survive termination — including Sections 6 through 17 and 20 — survive.

19. Modifications to the Service & to these Terms

We may modify, add, or discontinue features of the Service at any time, including in response to changes by third-party providers. We may also revise these Terms from time to time. If we make material changes, we will update the “Effective date” above and provide reasonable notice (for example, by email or in-app). Changes take effect on the date posted, and your continued use of the Service after that date constitutes acceptance. If you do not agree to the revised Terms, you must stop using the Service.

20. Governing law, arbitration & class-action waiver

Governing law. These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of California, without regard to its conflict-of-laws rules.

Binding arbitration. Except for claims that may be brought in small-claims court and except for requests for injunctive or equitable relief to protect intellectual property or confidential information, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration, administered by a recognized arbitration provider under its then-current consumer/commercial rules, before a single arbitrator. The seat and venue of arbitration will be in the State of California, unless the parties agree otherwise, and judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. YOU AND CLOSE CADENCE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims or preside over any class or representative proceeding.

Venue for non-arbitrable matters. To the extent a dispute is not subject to arbitration, you and Close Cadence consent to the exclusive jurisdiction and venue of the state and federal courts located in California.

21. Miscellaneous

Entire agreement. These Terms, together with our Privacy Policy and any order form or service agreement you sign with us, are the entire agreement between you and Close Cadence regarding the Service and supersede all prior understandings.

Severability. If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms, including in connection with a merger, acquisition, or sale of assets. These Terms bind permitted successors and assigns.

Force majeure. Close Cadence is not liable for any delay or failure to perform due to causes beyond its reasonable control, including acts of God, outages, provider failures, network or AI-provider disruptions, labor disputes, or governmental action.

Relationship. The parties are independent contractors; these Terms create no partnership, agency, joint venture, or employment relationship.

Notices. We may provide notices to you by email or through the Service. You may send legal notices to us at [email protected].

Contact. Questions about these Terms? Email [email protected] or [email protected].

Close Cadence LLC · [email protected] · [email protected]

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